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Welcome to the CCS HelpDesk

This is the central repository for Information Technology related questions and topics for Community College of Spokane staff and faculty.  Announcements will be posted on this home page.  Additionally, there are Quick Links to many important features of our Information Technology systems.  Finally, if you use the Search box, you may find additional information in our library of InfoGuides.

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Extended Hours for IT Services Continue

We are continuing our extended hours in Spring Quarter. The hours and services available are outlined below. We hope this service helps getting evening courses off to a good start.

Media Services

  • One technician working until 6:00 PM Monday through Thursday
  • He will be available to assist with getting projectors started
  • Because this is one person for the entire district, much of the help will be phone support

HelpDesk Technician

  • One technician working until 6:30 PM Monday through Thursday
  • He or she will be able to provide the same services they do during regular business hours

Desktop Technicians

  • Two technicians working until 7:00 PM Monday through Thursday - one for SFCC and one for SCC
  • Between 6:30 and 7:00 PM these people will be answering the HelpDesk phone line
  • Because they will be resident at SCC and SFCC, they may be able to assist with some incidents in person

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Internet Explorer and Outlook Web Access

It has recently come to the attention of the CCS IT department that Outlook Web Access or Webmail from the colleges does not have the full set of features when using Internet Explorer version 11. This full featured version is called the “premium” version. You can read and edit mail with IE 11, but you are running the “light” version; just like when you access this site using Firefox, Safari or Chrome. We are sorry about this turn of events. The short answer to this problem is that you need to use IE 9 or 10, OR put IE 11 into Compatibility View mode to avoid the light version of OWA.

Follow this link for more information on this topic.

Follow this link for more information on Compatibility View mode settings.

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Lync is available to all SFCC staff

You may be asking yourself, “What is Lync?” or “Why do I want to use it?” At its simplest level Lync is an Internet chat service that is tied into our Exchange/Outlook e-mail system. It enables you to chat or even video chat with your colleagues throughout the district. Additionally, it allows you to share your screen with another user, so if you and a colleague across town from you are working on a PowerPoint presentation together, you can look at it together in real-time and edit it. Because Lync is associated with our e-mail system, others can see at a glance when you are unavailable because you are in a meeting or you have stepped away from your system. If you are interested in having Lync on your system, you will need to install the software yourself.

For Windows users: Follow the Self-Service Installation procedure outlined in this HelpDesk article.

For Mac users: Please call the 533-4357 (IT HelpDesk) to help aid with installation once your Mac is powered on and logged in.

Lync Information

Microsoft’s Lync product page

Microsoft’s introductory video about Lync There are some features shown in the video that we do not support, but this is still extremely instructional information.

Lync introductory video

There are some features shown in the video that we do not support, but this is still extremely instructional information.